FAQs
How long will it take to receive the tiles?
I usually have around 12 to 15 different tile designs in stock, so delivery can be arranged in around 3 to 5 days via pallet courier for unsealed tiles. You can also collect the tiles, so if you live nearby you can collect within a few days. For sealed tiles, please email for an estimate as they are sealed to order.
How long do special orders take?
We no longer make Special Orders.
How will my tiles be delivered and much does delivery cost?
Sometimes I deliver the tiles myself, but nationwide I use a pallet courier which sends crates to most UK destinations. The maximum amount of tiles per crate is approximately 20 to 24m2. Delivery costs £60 to £85 to most locations, a little more to remote locations. Please let me know if access to your property is difficult, so I can co-ordinate the delivery with the pallet company. As of 2022, delivery costs have risen due to the cost of fuel.
Can you send small orders in the post?
Sorry, but small orders cannot be sent under any circumstances via normal postal couriers, as the tiles will get damaged. There are only two options available – via pallet courier or collection in person.
How do I pay for my order?
You can pay via credit card on the website, We can accept Paypal via the family/friends service. We can also arrange BACS transfers after we have sent an invoice. All orders need to be fully paid for before the tiles are collected or delivered.
Can I use the tiles outdoors?
Unless the tiles are under cover, then personally I would say no. Some clay tile companies say yes to this question, and there are ways around the issue such as the laying gradient and treatment options – but I would still say no.
How do I seal and finish the tiles?
There are now many natural and synthetic products on the market, which make it much quicker to seal and finish handmade terracotta. The traditional method of boiled linseed oil (mixed with white spirit) for sealing and a wax finish is still a viable option, but can be a little more time consuming. This finish gives the tiles a deeper colour, and the final waxing completes the process.
However, there are now a variety of modern, branded products, which arguably offer an easier sealing solution and less ongoing maintenance – LTP Mattstone, Osmo Polyx Oil, HG are some of the most well known products. Varnishes such as Sadolin Polyurethane Floor Varnish are another option. Most of these products give an option of a satin or gloss finish. The option of maintaining the original colour of the tiles or darkening the colour is also a feature of most of these products.
Can the tiles be used with under floor heating systems?
Yes, our handmade tiles are perfect for under floor heating, due to their excellent heat retention and through flow properties. The tiles can be used with both wet (hot water) and dry (electric) systems – please ask the installer of your under floor heating system for more specific advice.
What adhesive should I use to lay the tiles?
Before you start laying the tiles, the concrete screed MUST be fully dry. The tiles can be used with pretty much any tile adhesive on the market, including a simple cement/sand mix to more specialist products from brands like Mapei.
What grout should be used with the tiles?
The grout is very important in terms of the final look of the floor, and the biggest decision is whether to go for a lighter or darker grout. You may want a grout which either complements or contrasts with the tiles. Again, a standard cement grout or products by Mapei etc are fine, and you may want to ask your tiler to give you two or three options. Remember, always clean off excess grout as you’re working on the floor, don’t let it dry and stain the tiles.